Delete your iDeliverPay account

You can request deletion of your account and personal data without installing or signing in to the app.

Request by email

Email privacy@ideliverpay.com with the subject “iDeliverPay account deletion request”. Include the phone number registered to the account so our team can identify it. We will verify ownership before acting.

Do not email passwords, PINs, authenticator or recovery codes, or identity documents. Our team will explain a secure verification step if needed.

Request in the app

Open Profile → Security & Privacy → Delete account. Review outstanding commitments, enter your current password and your authentication code if enabled, then confirm the request. You can view its status and cancel while it is pending.

What happens next

We review your request, help resolve remaining funds or savings obligations, and close account access when the required checks are complete. A pending request prevents new savings activity. It does not remove existing debts or guarantor commitments. We aim to acknowledge requests within seven days and complete verified requests within 30 days, or explain the remaining steps and any delay.

Data removed and retained

At completion we revoke login credentials, push tokens and biometric access, and remove unnecessary profile data. Unneeded external copies are removed during review. Necessary identity, account, transaction, agreement, dispute and audit records are retained for at least five years after closure or transaction completion, with longer retention where an applicable legal, accounting, investigation or financial-partner requirement calls for it. Retained data is restricted to those purposes. It is not used to restart your account or send marketing.

Backups expire under the applicable backup rotation; deletion restrictions are reapplied on restoration. We will explain which records must be retained when responding to your request. See our privacy policy for further information.